If you decide you'd like to return an item, please email us at firstname.lastname@example.org right away.
You will be issued a return authorization number (or RA#) then given easy instructions on how to get your product back to us safely and efficiently. Please see below for our policies on new, used, and vintage products.
Vintage & Used items: Most vintage & used items may be returned within 1 day from the date of delivery. Our unique and comprehensive quality certification process allows us to stand behind every vintage and used instrument we sell with the utmost confidence.
If you are not satisfied, please contact us immediately as we must evaluate all vintage and used returns on a case by case basis. All vintage and used refunds* may be subject to a small 5% restocking fee, as well as original outbound shipping costs. In-store vintage and used refunds are eligible for store credit refund only. Buyer assumes responsibility for all return shipping costs unless return is a result of incorrect shipment.
Some products are not returnable under any circumstances such as amplifier tubes, instrument pickups, microphones, drum heads, drum sticks, earbuds, earplugs, software, books, harmonicas as well as any other products designed to come in contact with the mouth or ears due to sanitary concerns.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, we strive to issue your refund sooner than that.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).